24/7 service · Free inspection24/7 service · Free inspection in all governorates
Hotline:16062Is your Toshiba washer down or showing an error code? Call 16062 — our 24/7 hotline — and a technician who specializes in washing machines arrives with your model's common spare parts. Free inspection, genuine parts, and a written 6-month warranty, across all governorates of Egypt.
We repair: top-load · front-load · semi-automatic · washer-dryer — all capacities from 7 to 17 kg.
Before you call, understand what's happening. For each fault below: likely causes, one safe step to try yourself, and when a technician is genuinely needed. Try the safe step only — opening the machine yourself risks your safety and usually makes the fault worse.
laundry comes out soaking wet, or the machine stops before the spin stage. Common causes: unbalanced or excessive load, a drainage problem blocking the spin stage, worn clutch or rotation sensor, or a motor fault.
redistribute the laundry evenly, reduce the load, check the drain hose is not blocked, then run a spin-only cycle. If it recurs, the fault is mechanical or electronic — call 16062 and stop retrying before the damage doubles.
water standing in the drum after the cycle, or draining takes abnormally long (often with code E1).
pump filter clogged with lint and coins, kinked or blocked drain hose, or a failed drain pump.
unplug the machine, check the hose for kinks, and clean the pump filter (the small door at the bottom — put a towel down first). If it still will not drain, the pump likely needs a genuine replacement — one of the parts our technicians carry ready.
Often with code E5.
closed tap or weak water pressure, sediment-clogged inlet filter, or a failed inlet valve (solenoid).
open the tap fully, then close the water, disconnect the hose and clean the small mesh filter at the machine inlet. If pressure is fine and it persists, the valve usually needs replacing — a quick, relatively inexpensive fix.
loose drain/inlet hose connections, worn door gasket on front-loaders, an overflow from blockage, or — most serious — a punctured drum or internal hose (sometimes with codes E9/E92).
check external hose connections only and dry the floor to locate the source. Any internal leak needs a technician immediately — water plus electricity is a real hazard; unplug the machine first.
uneven floor or feet, unbalanced load, worn drum bearings, or weakened suspension rods.
redistribute the load and check all four feet are level and firm. A persistent metallic grinding usually means bearings — delaying it damages the drum shaft and multiplies the cost, so book early.
faulty socket or cable, a door switch not signaling closed (a basic operating condition), or a failed control board — common in areas with unstable power.
try a different wall socket (no extension strips) and make sure the lid closes firmly. We repair boards at component level rather than always replacing them — which saves you real money.
Toshiba top-loaders in Egypt fall into two main groups, each with its own codes. Find your code, try the safe action — and if it persists, it needs a technician:
Group 1 — common models (e.g. AEW-9770 / AEW-1170 / AEW-9790 / AEW-1190)
| Code | Meaning | Try safely | When it needs a technician |
|---|---|---|---|
| E1 | Drainage fault — draining exceeds normal time | Clean the pump filter; check the drain hose | Persistent = drain pump or level sensor |
| E2 / E21 / E23 | Lid open or door-lock fault | Close the lid firmly; check nothing is caught | Recurring with lid closed = the switch itself |
| E3 / E31 / E32 | Unbalanced load | Redistribute laundry; reduce the load | Recurring when balanced = balance sensor / suspension |
| E5 | Weak or no water supply | Open the tap fully; clean the inlet filter | With good pressure = inlet valve (solenoid) |
| E7 / E71–E74 | Motor or rotation-sensor fault | Unplug 5 minutes, restart once | Recurring = motor, sensor and board check |
| E9 | Low water level — possible leak | Check under the machine; unplug it | Any internal leak = technician, do not run it |
Group 2 — modern inverter models (e.g. AEW-DC1300 / DC1500 / DC1700 / DG1400 / DG1500 / DG1600)
| Code | Meaning | Try safely | When it needs a technician |
|---|---|---|---|
| E6 (E61/E63/E66) | Motor drawing excess current | Reduce load; ensure adequate water level | Recurring = clutch and motor check |
| E8 (E81/E83–E86) | Excess voltage to motor | Reduce load and restart | Board and wiring check — common with unstable power |
| E95 | Water-level sensor fault | Unplug 5 minutes and restart | Persistent = sensor or its hose |
| EA | Board power-supply fault | Restart from a direct wall socket | Persistent = board check |
| EC (EC1–EC6) | Clutch assembly fault | Reduce load; do not keep retrying | Mechanical clutch inspection |
| EL | Electrical leakage | Unplug immediately | ⚠️ Do not run it — technician immediately |
| E92 | Water leak | Unplug; check under the machine | Drum and valve inspection |
| Ed | Clutch sensor fault | Restart once | Persistent = sensor and wiring |
| F | Overload or unbalanced load | Reduce and redistribute | Recurring = balance system check |
| A | Abnormal water during drying | Check the drain hose | Pump and valve check |
Codes and meanings can vary by model — your manual is the final reference. Cannot find your code? WhatsApp it with the model number to 01050887010 for a free initial diagnosis.
Call 16062 or WhatsApp the model and fault — mention any error code, it speeds up diagnosis.
We schedule the earliest slot — usually same-day in Greater Cairo, Alexandria and the Delta.
Full machine check-up (not just the visible fault) and the final price announced before any work — free inspection, your decision.
Repair with genuine parts in front of you, a complete test run (wash + spin), balance adjustment, invoice and written 6-month warranty.
We keep permanent stock of the most-needed Toshiba washer parts. The genuine part goes in, the old part goes to you, the invoice itemizes every part — and everything is covered by the 6-month warranty.
Our washer technicians cover all of Egypt — Cairo, Giza, Alexandria, the Delta, Upper Egypt and the Canal cities. Call 16062, tell us your area, and we'll book the earliest visit — usually same-day in major cities.
The short number 16062 works 24/7 for all governorates. You can also WhatsApp the model and fault to 01050887010 for a free initial diagnosis before the visit.
It depends on the fault and parts: inspection is always free, and the technician announces the complete final price before opening the machine — decide not to repair and you pay nothing. No hidden call-out or inspection fees.
If it's within the manufacturer's warranty, use the free warranty service through the entity named on your warranty certificate. Out of warranty — most cases — we're your fastest option: same-day service, genuine parts, and a 6-month repair warranty.
Yes — including discontinued models and older semi-automatics like the VH-720. Specializing in Toshiba gives us access to genuine and approved-compatible parts even for models no longer in production.
Yes — after you describe the fault and model on the call, the technician brings the most likely parts (pump, valve, door switch, sensor...), which is why the vast majority of repairs finish on the first visit.
Photograph the code and WhatsApp it with the model number to 01050887010 — codes differ between models, and a washer technician will reply with a free initial diagnosis and next step.
Don't let the laundry pile up or the small fault grow. One call, a free inspection, and a Toshiba washer specialist at your door.
Home service across all governorates — free inspection — genuine parts — written 6-month warranty.