Before approving service

These are points to agree before service. Your documented arrangements establish the work and charges for your case.

Visit charges

A call does not confirm a booking automatically. Agree the address, timing, inspection, travel and any charges when no repair is performed.

Work approval

Ask about the fault, proposed part, source, price and labour before work starts. Additional work needs explanation and approval.

Follow-up

Keep the receipt, repair description and any agreed warranty terms. Follow-up is assessed against the recorded work and terms, without one blanket promise for all faults.

Appliance transport

If transport is needed, agree the receiving party, appliance condition, accessories, transport and return charges, and collection record beforehand.

Editorial revision: 21 October 2026